Privacy policy

ZAPPHIRE Privacy Policy

 

Thank you for visiting ZAPPHIRE. We deeply value your trust and are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information. By visiting our website or using our services, you consent to the practices described herein.

This Privacy Policy is incorporated into our Terms of Service and may be updated periodically. We encourage you to review it regularly to stay informed about how we are protecting your data.

1. Information We Collect

You may browse our website anonymously. However, certain services require you to provide personal information. We may collect the following types of data:

  • Personal Information: Name, email address, phone number, billing/shipping addresses, date of birth, gender, marital status, anniversary, interests, credit card information, etc.

  • Purchase & Transaction Data: Order history, payment details, preferences.

  • Usage Data: IP address, browser type, pages visited, time spent on site, etc.

  • Additional Information: Feedback, testimonials, and survey responses.

We may combine the above with data from other sources, including third-party partners and public databases, to better serve you.

2. How We Use Your Information

We use your information to:

  • Process your purchases and provide services

  • Respond to inquiries and customer service requests

  • Confirm and track orders

  • Improve our products, services, and user experience

  • Prevent fraud and ensure data accuracy

  • Personalize your experience and recommend products

  • Send marketing and promotional messages (with your consent)

  • Conduct market research and analyze customer behavior

3. Sharing Your Information

We never sell your personal data. However, we may share it in the following cases:

a) With Trusted Service Providers

We engage third parties for tasks like payment processing, web hosting, logistics, analytics, and marketing. These partners only receive the data needed to perform their roles and are contractually obligated to maintain confidentiality.

b) During Promotions or Events

If you participate in contests, campaigns, or events, we may share necessary details with co-hosting entities for event management.

c) Legal Requirements & Fraud Prevention

We may disclose information if required by law or to prevent fraud, abuse, or threats to safety. This includes sharing with credit protection and legal authorities when appropriate.

d) Anonymous & Aggregated Data

We may anonymize your data to conduct research and analytics. These records do not identify individuals and may be used or shared freely.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tools to enhance your browsing and personalize your experience.

  • Cookies help us understand site usage, remember preferences, and tailor content.

  • Web beacons help track email opens and site behavior.

Third-party partners (e.g., Microsoft Clarity, Microsoft Advertising) may also collect behavioral data through cookies and other tools to improve marketing and analytics. For details, review the Microsoft Privacy Statement.

You can disable cookies via browser settings; however, some features may not function correctly if you do.

5. SMS/Text Message Policy

By providing your mobile number at checkout or subscribing via form/keyword, you agree to receive SMS updates, including:

  • Order notifications

  • Abandoned cart reminders

  • Promotional messages (no more than 5/month)

You can opt out at any time by replying “STOP” to any message. Standard message and data rates may apply. For help, reply “HELP” or contact us at contact@zapphire.com.

6. Managing Your Information

You may request to access, correct, or delete your personal information at any time by contacting us at contact@zapphire.com.

7. Your Communication Preferences

You can opt out of marketing communications in the following ways:

  • Email: Uncheck “Subscribe to Newsletter” at registration or click the unsubscribe link in any email.

  • Phone: Tell us during a call or email us your preference.

  • Mail: Send a written request to our mailing address.

Please note: Transactional messages (order confirmations, service updates) will still be sent even if you opt out of marketing communications.

8. External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies independently.

9. Agreement to Policy

By using shopzapphire.com or our mobile applications, you agree to the terms of this Privacy Policy. We reserve the right to modify this policy at any time. Updates will be posted here, with the “Last Updated” date revised accordingly.

Contact Us

For questions or concerns about this policy or your data, please contact:

📧 Email: contact@zapphire.com
📍 Mailing Address: Shop no 4,5 Indraprasth apartment, morabhagal circle, rander road, Surat, Gujarat - 395005