Refund policy

ZAPPHIRE Exchange Policy

At ZAPPHIRE, we take immense pride in the craftsmanship and quality of our jewellery. As part of our commitment to offering exclusive and custom-made pieces, we do not accept returns or issue refunds for any reason. However, we do offer a one-time exchange within 7 days of the delivery date.

Exchange Eligibility

To be eligible for an exchange:

  • The item must be in its original condition – unworn, unused, and with all original tags and packaging intact.

  • You must provide a valid receipt or proof of purchase.

We allow you to exchange your item once for another item of equal or greater value (price difference payable by the customer).

How to Request an Exchange

To initiate an exchange, please email us at contact@zapphire.com within 7 days of receiving your order.

If your exchange request is approved:

  • We will send you a return shipping label.

  • Detailed instructions on how and where to send your item will be provided.

Inspection & Approval

Once we receive your returned item, it will be inspected by our quality assurance team to ensure:

  • The item is in original condition.

  • There is no damage, signs of wear, or misuse.

Upon successful inspection, we will process your exchange and notify you accordingly.

Questions or Support

For any further assistance or questions regarding our exchange policy, feel free to contact us at contact@zapphire.com. We’re here to help.